Privacy Policy

Last updated: 3 September 2026

1. Who is responsible for your data?

ThermoReserve AB is the data controller for personal data processed through this website and our business communications.

2. What information do we collect?

We may collect information that you provide when contacting us, including:

• your name, email address and optional telephone number;
• your company or organisation;
• the type and content of your enquiry; and
• technical, project or other information you choose to provide.

Our website and service providers may also process limited technical information, such as IP address, browser type, device information, security logs and cookie preferences.

3. Why do we use this information?

We process personal data only when reasonably necessary to:

• review and respond to enquiries;
• assess potential projects, pilots, partnerships or business relationships;
• take requested steps before entering into an agreement;
• operate, protect and improve the website; and
• meet applicable legal requirements.

Depending on the situation, our legal basis is our legitimate interest in conducting and protecting our business, taking steps at your request before a possible contract, compliance with a legal obligation, or your consent where consent is required.

4. Cookies and external services

We use necessary technologies to operate the website and remember privacy choices. Optional cookies or external services are used on the basis of consent where required. You can review or change your choices through the website’s cookie settings.

The site includes an embedded Google Map. When that service is loaded, Google may receive technical information and apply its own privacy terms. You can use the site without interacting with the map.

Links to LinkedIn, YouTube and other external websites take you to services operated under their own privacy policies.

5. Who may receive your data?

We may use trusted providers for website hosting, forms, email, security and technical support. They may process information only as needed to provide their services. We may also disclose information when required by law or necessary to protect our legal rights.

We do not sell personal data.

6. Processing outside the EU or EEA

Some technology providers may process information outside the EU or EEA. Where this occurs, we rely on a legally recognised transfer mechanism and appropriate safeguards as required by applicable data-protection law.

7. How long do we keep information?

General enquiries are normally retained for up to 24 months after the latest relevant contact. Information may be retained for longer when a business relationship continues or when necessary for contractual, accounting, legal or dispute-resolution purposes. Technical and security information is retained only for as long as reasonably necessary for those purposes.

8. Your rights

Subject to applicable law, you may request access to or correction of your personal data. You may also request deletion or restriction, object to certain processing, request data portability where applicable, or withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully.

To exercise a right or ask a privacy question, email info@thermoreserve.com. We may need to verify your identity before completing a request.

9. Complaints

You may lodge a complaint with the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten, IMY. Information is available at www.imy.se.

10. Security and updates

We use reasonable technical and organisational measures to protect personal data. No online transmission or storage system can be guaranteed to be completely secure.

We may update this policy when our website, services or legal requirements change. The current version is published on this page with its latest update date.